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The logs they give us include the current email address on your account rather than the one on your account when you originally made the purchase. To migrate old licences into the new system, we requested a transaction log from Paypal. How can the licence system know my new email address when I never gave it to you? This needs to be the key that contains your email address and looks like: should not include the long encrypted key shown in nf as we cannot decrypt them.

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Use the 'billing or licencing issue' section on the contact form - and make sure to include your full name, postal code, and original McMyAdmin key. I don't have access to the email address used. You'll need to ask them to retrieve the new key, as they are the legal owner of the licence (McMyAdmin licences are non-transferrable) If you're getting a message inside McMyAdmin that your licence failed to migrate, try logging into the Licence Manager, making sure to tryīoth the email address currently on your paypal account (rather than the one you originally used to pay) and the one currently shown on your licence.įrom the licence manager you can get your new key, which you can enter into your nf (or you can remove the old key from nf and activate as normal).Ĭommon Issues and Questions The licence was bought by someone else on my belhalf. If we make any significant changes, we will provide you with notice (for example, via email). We will not remove any rights detailed under this policy without your consent. We may periodically review our privacy policy and make changes as appropriate. All information is handled with strict confidentiality requirements, and parties found to be in breach of these requirements may be disciplined or terminated. Access to personal information is restricted to CCL employees, contractors and agents who require it or to whom access is otherwise necessary to perform their duties.

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We prevent unauthorized external access to your details by requiring email verification to access your details.

Sensitive or personal information is only transmitted over secure channels, such as SSL.Securing your informationĬubeCoders takes the following measures to ensure your data is kept safe:

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You can use this to review or update information we store about you. Keeping your data up-to-dateĪll details stored by CubeCoders can be managed via the CubeCoders Licencing Portal. We may from time-to-time publicly share non-personal aggregate data, such as overall usage statistics.

To assist in the detection and prevention of fraud or security concerns.

Any circumstance where we are required to by law (such as a court order) or as part of a legal process.

We have your express permission to do so.

A unique identifier for your computer that distinguishes it from others.ĬubeCoders Limited does not share any personally identifiable information with 3rd parties except when reasonably necessary, such as in the following circumstances:.

Basic information about your computer, such as its operating system, make and model or details on specific hardware installed.

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Software we supply may collect and securely send to us the following information: We are not supplied nor do we store financial data such as credit or debit card numbers. The details are stored permenently so that invoices can be retrieved at any time. These details are used so we can supply users with proper invoices once a purchase has been complete. We store the following information provided by the payment provider: Information we collect Personal Information It does not extend to 3rd parties that use our products or services. The following applies to all products and services offered by CCL. This privacy policy explains what information is collected, what it is for, and how you can keep your information up-to-date. We are a registered data handler in the United Kingdom with the Information Commissioner's Office (ICO) in compliance with the Data Protection Act (1998). Primarily the data is collected for the purposes of invoicing and billing, but may also be used for analytics. Some information we collect ourselves, and some is provided by 3rd parties such as our payment provider. CubeCoders Limited (CCL) collects and stores certain information in order to provide services to our customers.